You Must Read Our Disclaimer and Agree To Outlined Terms

WE HAVE A NO REFUND POLICY, UNLESS YOUR ITEMS ARE BROKEN.  IF SO, WE WILL NEED PROOF GIVEN TO UPS, WITH ORIGINAL PACKAGING AND BROKEN ITEM SHOWN. THANKS!


We, Zjon's Glassworks Inc., reserve the right to refuse service to anyone for any reason at all, specifically to customers who prove to be extremely demanding, difficult, unnecessarily time consuming, negative, aggressive, obnoxious, rude, irrational for a petty reason, moody, threatening, or unpleasant in any other way during the course of a business transaction. We reserve the right, and may choose not to do business at all with such a confrontational type of customer and are certainly NOT interested in any type of repeat business. (This message does NOT apply to the 99.9999% of our customers who have been absolutely pleasant and wonderful people to deal with).

Within the United States we ship with UPS. If you receive a package that has been partially damaged in transit, we will replace the damaged part of the shipment under one condition: You MUST keep the package in its original box and show it to your UPS delivery person so he/she can VERIFY the damage. UPS has experienced too many costly 'False Claims' and now requires personal inspection of ANY damage caused in transit before sending claim forms.

If your item is damaged in shipping, please fill out the form below giving us as much information as possible about the type and extent of the damage to the product and the shipping container itself.